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Powers Consulting believes that the fundamental basis of effective human resource utilization is the empowerment of individuals. Each employee is a resource with skills, abilities and capabilities to offer. Ultimately, the success or failure of any organization lies in the people that comprise it. Empowerment provides the tools to maximize the effectiveness of each and every employee.
Today's employees, as well as their managers, typically face many tasks and objectives. Conflicting demands can easily result in feelings of loss of control. Powers Consulting provides practical techniques for setting priorities and goals, how to manage projects and take control over time. Technology has increased the speed of the world. More people take work home or on vacation, working on their portable computers. More than ever, people need to learn to manage their time to be able to accomplish their goals. Powers Consulting explains the most common elements of time management including time auditing, goal setting, establishing priorities, using organizers and planners, identifying time robbers and developing flexible work patterns. Whether it's "Top Hat, White Tie, and Tails," "Business Casual," or any of a multitude of fashion statements, the appearance of a workforce does a lot to influence the way they view themselves as well as the way others view a company. Powers Consulting offers seminars that can help employees understand the power of tasteful appropriate attire and enable them to develop an affordable workplace wardrobe. We can also assist in writing a policy that will help to make your 'vision' a reality.
Conflict can be healthy when it brings about new ideas, but is unhealthy when it leads to distrust, anger and withdrawal. Powers Consulting will enable participants to assess their conflict resolution styles, identify misunderstandings in conflict situations, learn how to view others objectively, acquire skills in stating complaints and requesting change, become adept at cooperative forms of negotiation and learn strategies for dealings with difficult people.
Customer Service that Delights Providing superior service is not an option. It is the key to remaining profitable in an increasingly service-oriented and competitive business climate. Superior service is more than slogans and banners. It is the result of intense management attention to a few basic principles and the tactical implementation of these principles throughout a company. Powers Consulting can equip a client company with the tools and skills to understand the direct financial impact of service on the bottom line, determine how best to assess the customer's evaluation of service, and develop a plan to improve the organizational dynamics and skills needed to provide superior service. Even when management is fully committed to making participative management work, implementation can fail. The often-overlooked factor is the employees themselves. "Enlightened" executives typically assume that their employees will welcome the sharing of responsibility, but in reality they need to be prepared and trained to handle the new workstyle. Groups are increasingly used to generate ideas, solve problems and make decisions. All too often however, groups can be ineffective and waste time. Powers Consulting can teach employees the group skills and member behaviors that will promote team effectiveness. No man is an island; this applies to the corporate world as well. Virtually everything in the world of work requires relating to customers, coworkers, suppliers, etc. The quality of work reflects this communication. This consultation teaches the key elements of effective interpersonal communications, including body language, emotional tone, facial expressions, word usage and feedback. The computer is the focal point of many jobs today. While many employees have the best computer equipment and furniture, they often do not know how to use it safely. Our presentation on office ergonomics can help reduce the risk of employee injury and thus increase both morale and productivity. It also addresses related issues for employees who work at home or other remote sites. |
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